FAQ


Makeup

1. What does cruelty free mean?

Cruelty free means no animals were harmed during the creation, formulation, and production of our makeup.

2. Can I return or exchange any makeup?

No, there are no refunds or exchanges for health and sanitation purposes, however if you are unhappy with your purchase, please contact us at info@musemob.com we are dedicated to making our customers happy.

3. How long does it take to ship once purchased is made?

Usually purchases are shipped within 24 hours of purchase, but in rare cases if there is a delay in our factory and warehouse that can affect shipping time. We believe in communication, we will always keep you informed with your order status.

Virgin Remy Hair

1. What is the quality of this hair?

All of our hair is 100% pure virgin remy hair extensions. After four years of research and development Muse has found a distributor that humanely and ethically harvest single donor remy Hair. This hair is of the highest grades available.

2. How long does the hair last?

With proper care and by following the instructions of your hair stylists this hair can last up to a year or longer.

3. Can this hair be chemically treated?

Yes, this hair can be colored (dyed), bleached, permanent relaxers can be applied. Be careful not to over process hair extensions we suggest allowing a professional hair color specialists to administer color.

4. Does this hair tangle or matte?

No, this hair is tangle free and matte free, remember never comb wet hair and do not over process.

5. Can I return or exchange the hair?

No, there are no returns or exchanges for health and sanitation purposes however if you are unhappy with your purchase, please notify us at info@musemob.com we are dedicated to our customers.

6. Where does the hair come from?

Our hair primarily is cultivated in Vietnam, Cambodia, and Malaysia. We purchase our hair from these countries because of the authenticity, abundance, quality, and variety of textures these places offer.